Refund policy
Last Updated: May 6, 2026
Thank you for shopping with Wally World.
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase or order confirmation must be provided
The following items cannot be returned:
- Perishable goods
- Digital or downloadable products
- Personal care or sanitary items
- Gift cards
- Clearance or final sale items
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days after delivery.
How to Request a Return
To request a return, email us with your order number and reason for return.
After approval, we will provide the return instructions and return address.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
Approved refunds are processed to the original payment method within 5–10 business days depending on your bank or payment provider.
Shipping fees are non-refundable unless the item received was damaged, defective, or incorrect.
Exchanges
We only replace items if they are damaged, defective, or if the wrong item was sent.
For exchange requests, contact:
Order Cancellations
Orders may be canceled within 12 hours of placement. After that, orders may already be processed or shipped.
Return Shipping
- We cover return shipping costs for damaged, defective, or incorrect items
- Customers are responsible for return shipping costs for all other returns
Contact Information
📍 Registered Business Name: Wally World
🏠 Address: 5856 Bien Venue Avenue, Marrero LA, 70072, United States
📧 Email: wallyworld051@gmail.com
📞 Phone: (+1) 504 66 77 745
